Classes of Service in Flow Management
Within organizations, priority management remains essential. Knowing how to effectively organize your workflow has become a major competitive advantage. Yet many teams struggle to differentiate urgent tasks from those that can wait, or to align their efforts with the company’s strategic objectives. This is where Classes of Service (CoS) come in, providing a structuring framework from the Kanban method, which allows work to be prioritized according to its urgency, its impact and its Cost of Delay (CoD). In this article, we will explore: What are Classes of Service and why are they essential to the proper management of your flow?…
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